The controller for the processing of your personal data is: ADS ballooning, s.r.o.
with registered office: Jačmenná 10, 04001 Košice
ID No.: 36 187 321
Company registered in the Commercial Register of the District Court Košice I, Section Sro, Insert No. 10626/V If you have any questions regarding your personal data and its protection or if you wish to exercise your rights described in this document, you can contact us by e-mail at balon@balon.sk or in writing at the address of our company.
What data we collect
In providing our services, we collect the following information about you:
Purchase details
When you make a purchase, we ask you for the information necessary to process it. The only mandatory data are those without which we cannot send you the purchase and process your order, such as your name, billing address, e-mail address, telephone number and the subject of the order.
Details when creating an account
If you decide to create a user account with us when you make a purchase, we also collect all the data related to this. The only mandatory data is your name and email address, which we use to communicate with you.
Data collected when using our services
When you use our services, we also collect data about how you use them. This is information relating to your interactions with our services, such as when you access our site, what you search for on our site, when you create an account, and when you log in to your account. We also store your reviews, comments on our site, or data about your completed orders. We also collect data about the devices and computers you use to access our services, including IP addresses, browser settings, operating system information, or information about your mobile device, information about which website you access us from, the pages you visit, and information from cookies and similar tools.
How we use data
We use the information we have collected about you for the following purposes:
Provision of our services
Based on the information we collect from you, we can deliver our services to you in accordance with our Terms and Conditions. We use the data we collect from you when you place an order to process it or to remind you if you have not completed your order by placing a binding order. We also need this data for our accounting and billing records. We use the data and information we collect about you when we provide our services to you and when you log into your account to help us ensure that your account and the information you have in it is up to date.
Communication with you
We use your contact details to send you our notifications relating to the processing of orders and the provision of services or to respond to you when we contact you with questions relating to the processing of an order and the delivery of a service.
Improving and personalising our services and marketing
We also use the data we store to improve and personalise our services, as well as for marketing. For example, we may use data about your purchase history and the products you have bought from us to recommend other products that may be of interest to you and to show you content on our site that is relevant to you. We also use information about visits and movements on our Site and its various sections and the products displayed for advertising and marketing purposes. We also use this information for analytical purposes to understand how people use our website and to help us make it more intuitive and user-friendly.
Security and protection of rights
We also use your data to ensure the security of the services we provide, to respond to claims made against us, in proceedings before government and other authorities that control our activities, and to enforce claims made against us.
Cookies
We also use cookies and similar tools for all of the above purposes.
Legal bases
In accordance with the requirements of data protection legislation, we must inform you of the legal bases for processing your personal data, which are:
- Fulfillment of contract – in case of ordering goods and setting up a user account.
- Consent – especially in connection with sending commercial communications about news and current offers or other forms of marketing. Any consent given is voluntary and can be withdrawn at any time, but this does not affect the lawfulness of the processing prior to its withdrawal.
- Fulfilling our legal obligations – when storing data about you and your order in our accounting system or when disclosing data to government and other authorities that supervise our activities or that resolve disputes or execute decisions.
- Our legitimate interest – in improving and personalising our services, certain marketing activities, or in relation to security and rights protection, as we have set out above. In these cases, we will always carefully consider whether the processing will constitute a disproportionate interference with your rights.
To whom we disclose data
We do not disclose, share, or share your personal information with any other entities, except in the situations described below:
If you require it from us
We disclose or make available personal data if you request us to do so. We make disclosures when you use the community features of our website and post your review or comment.
In cases of external processing
Your personal data is held by some of our suppliers who process it for us, on our instructions and in accordance with this document. In doing so, they follow all necessary security, technical and organisational measures to provide your personal data with the required protection.
These partners currently include:
WebSupport, s.r.o.
(hosting)
Staré Grunty 12, Bratislava 841 04 melon media s.r.o.
(on-line marketing)
Nám. Sv. Mikuláš 26, Stará Ľubovňa 064 01
Analytical and advertising services
We also work with partners who provide us with analytics and advertising services. These allow us to better understand how users use our website, place our advertising online and measure its performance. These companies may use cookies and similar technologies to collect data about your interaction with our services, as well as other sites.
For legal and damage prevention reasons
We may also retain or disclose your data to others to comply with legal obligations, to comply with requests from government and other authorities, to assert or defend claims against us in proceedings where others assert claims against us. The categories of third parties to whom we disclose personal data for these reasons include, for example, courts, governmental and other authorities competent to exercise control over our activities, to settle disputes or enforce decisions, or our legal and accounting advisors and auditors.
Transfer to third countries
We do not actively transfer your personal data to third countries outside the EU.
How we protect your data
In accordance with the requirements of applicable legislation, we take all necessary security, technical and organisational measures to protect your personal data. Electronic data is stored in a protected database on a server that is ours or is dedicated to us. We protect the database containing personal data from damage, destruction, loss and misuse.
How long we keep the data
We retain personal data relating to your user account for as long as you have an account, as it is necessary for us to be able to operate the account for you. If you do not have an account set up (you did not create a password when you created your order), we will retain your personal data relating to the order you have processed for the necessary period, which is generally three and a half years from the date of delivery. If we use your personal data for the purpose of delivering commercial communications to your email address or in other cases where you have given us your consent, we will retain this data until you withdraw the relevant consent. Where we use your data on the basis of our legitimate interest, we will retain your data until the reason for processing it ceases to apply. However, we must advise you that even if one of the reasons for processing ceases to apply, this may not result in us ceasing to retain your personal data. This is because we may, and sometimes must, process that personal data for another purpose with a different legal basis.
What are your rights
The fact that we process your personal data gives you a number of rights. If you exercise any of the rights set out below, we will inform you of the processing of your request within 30 days of the date of receipt of your request by us. In justified cases, we may extend this period to 60 days, which we will inform you of.
How to exercise your rights
You can exercise your rights by sending an email or written request to balon@balon.sk. Please include your first name, last name, email address or permanent address in your request. If you do not provide us with this information, we will not be able to comply with your request. We require this information from you in order to verify your identity and not to provide your personal data to an unauthorised person.
Right of access to data
You have the right to obtain confirmation from us as to whether personal data is being processed about you and, if we are processing your personal data, we will provide you with information about what data we are processing about you, for what purpose, to whom your personal data has been disclosed, whether it has been transferred to a third country and how long we will keep your personal data.
Right to repair
To err is human. If you believe that our company is processing incorrect personal data about you, you can exercise this right directly in your account settings in the “My Account” section or ask us to correct it. We care about processing the right personal data about you, so be sure to exercise this right whenever, for example, you move or any of your personal data that is important to your relationship with us changes.
Right to erasure (right to be forgotten)
You have the right to erasure of your personal data that we process about you if the following conditions are met and no legal exceptions apply:
- the data are no longer necessary for the purposes for which they were collected
- you withdraw your consent to the processing of your personal data and there is no other legal basis for processing it
- you object on the basis of your particular situation to the processing of your personal data processed on the basis of legitimate interest and the legitimate grounds for processing do not prevail or you object to processing for the purpose of direct marketing
- personal data have been unlawfully processed.
Should your personal data be disclosed and you exercise your right to erasure with us, we will also erase such disclosed personal data. At the same time, we will inform other recipients of your personal data that you have exercised your right to erasure and should therefore erase all references to your personal data, if technically feasible in light of the technology available and the cost of carrying out these measures. In the event that you cancel your account with us, we will proceed to delete the data where this is possible and to cancel the account within 10 days. However, due to technical reasons (e.g. data backup), it may happen that some data will be deleted after a longer period of time, which should not exceed 60 days.
Right to restriction of processing
You also have the right to ask us to temporarily restrict processing in the following cases:
- if you believe that we are processing incorrect personal data about you, until such time as the accuracy of that personal data is verified
- the processing of your personal data is unlawful and you choose to request a restriction on the processing of your personal data instead of its erasure
- we no longer need the personal data for processing purposes, but it is necessary for your own purposes of establishing, exercising or defending your legal claims
- if you object to the processing of your personal data, pending verification that the legitimate grounds for processing your personal data outweigh your legitimate interests
Right to data portability
You have the right to obtain the personal data that we process about you on the basis of consent and/or contract and that we process by automated means, in a structured, commonly used and machine-readable format. You may also transfer this data to another person, so if technically possible, we will transfer your personal data directly to your chosen controller at your request.
Right to object
You have the right to object on grounds relating to your particular situation to the processing of your personal data which is carried out on the basis of our legitimate interest, including the right to object to profiling based on our legitimate interest. You also always have the right to object to the processing of your personal data if it is processed for direct marketing purposes.
Filing complaints
If you believe that the processing of your personal data by our company is in violation of applicable data protection laws, you have the right to file a complaint with our main supervisory authority – the Office for Personal Data Protection of the Slovak Republic, whose contact details can be found here.
What are cookies, pixels and why do we need them?
Like many other companies providing services on the Internet, we use cookies, pixels and other technologies. In this article, we’ll describe how they work and what we need them for. Cookies are small pieces of data that are stored on your browser or mobile device as you browse websites. Pixels are small images or ‘bits of code’ found on a web page or in an email that collect information about your browser or mobile device, and some of them may also store cookies. Different cookies have different ‘shelf lives’ – different lengths of time they are stored on your device. Some cookies are deleted from your device when you close your browser window (session cookie), others remain stored on your device after you stop browsing our website (persistent cookie).
Why do we use cookies?
Cookies allow us to remember your actions and preferences (e.g. login details, shopping cart order details) over a period of time so that you do not have to re-enter them each time you return to a website or move from one website to another. Cookies also help us to understand what interests you about our website, whether it is clear enough for you to find what you are looking for. So we also use cookies to improve the user experience.
Cookies can also record other information, such as the number of visitors to our website and which subpages of our website you visit most often. They are also used to ensure that you are shown advertising and site content that is relevant to your interests and needs.
What cookies do we use?
- Functional and technical cookies – these cookies ensure the proper functioning of our website, for example, they ensure the function of logging in to a user account on the site, storing goods in the shopping cart, or detecting attempts to log in to an account without authorization. Without these cookies, our website would not function properly, their use is necessary and therefore we do not ask for your consent to store and access them. We also include cookies in this category which allow us to store the contents of your basket for you without you being logged in – many of you require us to find the books you put in your basket with us during the year so that you can delight your loved ones with the perfect gifts before Christmas.
- Analytical cookies – these cookies are used to collect data about traffic to our website, information about searches made on our site and also to find out how you move around our site so that we can make it as easy as possible for you to use. As we have implemented measures for these cookies to prevent their misuse (anonymisation on the part of our suppliers) and at the same time measures are implemented so that you can easily control and limit the use of these cookies, we do not ask your consent to use them. We use the following third party solutions for these cookies:
- Google Analytics
Address: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
For more information on privacy, please click here, and you can install the software add-on available here to refuse cookies.
- Google Analytics
- Marketing and advertising cookies – we use these cookies to enable us to show you content on our site that is of interest to you based on your previous preferences, and also to serve you advertising based on your interests. We only store cookies of this type with your consent. We use the following third party solutions for these cookies:
- Google AdWords
Address: Google Ireland Limited Gordon House, Barrow Street, Dublin 4, Ireland
For more information on privacy, please click here and you can refuse cookies here. - Facebook Pixel
Address: Facebook Ireland Ltd. 4 Grand Canal Square, Grand Canal Harbour Dublin 2, Ireland
For more information on privacy, please click here and you can refuse cookies here.
- Google AdWords
Your choices
There are a number of ways to manage or restrict how we and our partners use cookies and similar technologies:
- Browser settings: although most browsers have a basic setting to accept cookies, their settings allow you to delete or refuse cookies. However, we must warn you that in this case some of the services provided may not function properly.
- Partners’ own solutions: you can also use the solutions offered by the individual partners mentioned above to limit cookies.
Contact us
If you have any questions about the cookies and this document, please contact us at balon@balon.sk
ZOOMZOOM, s. r. o. 